Terms & Conditions

If you wish to return an item, please contact us via email at shop@800-pets.com within 48 hours of the order date. In your email, kindly provide the order number, the product you would like to return, and the reason for the return. Once we receive your request, we will assess its eligibility based on our return policy. If your return is approved, we will issue a credit to your 800vets.com account. This credit can be used for future purchases or services on our platform. Please note that this credit will not be reflected in your online shop account.

However, there are certain items that cannot be returned due to health and safety regulations. These include any medications, especially prescribed ones, as well as any opened food products. Additionally, items purchased on sale are also not eligible for returns. We advise all customers to carefully review their orders before finalizing a purchase to avoid any inconvenience.

Payment and Checkout

We are committed to providing a secure and seamless checkout experience. All payments made on our website are processed through the Telr payment gateway, ensuring a reliable and secure transaction. At this time, we accept payments via Visa and MasterCard debit and credit cards, all in AED. Unfortunately, cash on delivery or card payments upon delivery are not available.

Once your order has been finalized and shipping details confirmed, you will be directed to the payment page to complete the transaction. In the event of any payment failure, please reach out to us at shop@800-pets.com. We will assist you by sending an alternate payment link to ensure your order is processed without further delays. Please note that your order will not be confirmed or dispatched until the payment is successfully completed.

Cancellation and Refund Policy

If you need to cancel your order, please contact us at shop@800-pets.com as soon as possible. Cancellations are only possible if the order has not yet been dispatched. In such cases, we will initiate a refund process, which may take up to seven working days to reflect in your account. Please note that all refunds will be processed through the original payment method used during the purchase. Depending on your bank’s policies, the refund may take anywhere between 10 to 45 days to be fully processed.

If your order has already been dispatched, we regret that we will no longer be able to process a refund. Instead, the order will be delivered by our logistics partner as per the original shipping arrangements. We highly recommend reviewing your order details carefully before confirming to avoid any unnecessary cancellations or returns.

Delivery Policy

We are pleased to offer next-day delivery for orders placed within the UAE. The minimum order value is AED 95, with a delivery fee of AED 7. However, for orders exceeding AED 200, delivery is free of charge. We work with a trusted logistics partner to ensure that your order is delivered promptly and securely.

To avoid any delays or issues with your delivery, please ensure that your shipping address is accurate and complete at the time of placing your order. If there are any discrepancies in your provided address, or if an item is out of stock at the time of preparing your order, you will be notified using the contact details provided. Please be aware that any such issues may cause a delay in receiving your complete order.

For any questions or concerns regarding returns, payments, or delivery, feel free to reach out to us at shop@800-pets.com. We are here to assist you